Refund policy
At Aeshoping.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order if the product meets the following conditions:
-
The item is unused, unworn, and in its original condition.
-
All original tags, packaging, manuals, and accessories are included.
-
A valid proof of purchase or order confirmation is provided.
Items Not Eligible for Return
The following items cannot be returned:
-
Used or damaged items caused by the customer.
-
Products without original packaging or tags.
-
Customized or personalized products.
-
Gift cards.
-
Perishable goods.
-
Personal care or hygiene products that have been opened.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request, please provide:
-
Your order number
-
Photos of the product
-
Photos of the packaging (if applicable)
After verification, we will arrange a replacement or issue a full refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
-
Refunds will be issued to the original payment method.
-
Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.
Exchange Policy
We offer exchanges for products that are damaged, defective, or incorrectly delivered, subject to product availability.
Return Shipping
-
If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
-
For all other approved returns, the customer is responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the item qualifies under this policy.
Contact Us
We're here to help! If you have any questions about your order, our products, or our services, feel free to reach out to us.
For general inquiries, order support, returns, refunds, or any assistance, email us and we'll respond as soon as possible.
+91 90521 31648
Chat with us on WhatsApp for quick support regarding orders, product information, or any other questions.
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM (IST)
We strive to respond to all email and WhatsApp messages within 24 hours during business days.
Thank you for choosing Aeshoping.com. We look forward to assisting you!